In this Click-Saver, I want to discuss getting the most out of your subscription center. A lot people look at the subscription center as only a place that they go to if they want to download the latest software. That is an important feature; but, I want to point out some often overlooked options that can come in handy at times. First, let’s start with finding the site. Log into: http://subscription.autodesk.com. When you bought the software, Autodesk sent you a login name and temporary password. If you cannot find this, simply contact us. We’ll help you request a log-in reset from Autodesk. Once you are logged in, on the left is where you will find most tools that you will need to get started.
Getting Product Media (DVD/USB)
A common request we receive, is where clients can go to request their actual product media. Under “Learn,” in the middle of the page, you can find out more information. Really, all you need to do is click on “Get Your Upgrade” (big yellow button in the middle) and on the left pick “Request Media”. NOTE: If you have multiple subscription accounts; you must choose the one containing the product you would like to request physical media for.
On the next page you can select the “Language”, “Quantity”, “Save Changes”, and “Continue” to get the ball rolling.Getting Serial Number and Product Key
To do this, just click on the “Get Your Upgrade” button and on the next page click on the release year of the product that you need. You should now notice the multiple tabs that are available and from there you can pick on “Serial Numbers”.If you do want to download the software, pick on the “Software” tab and on the blue button choose “Download Now”. It is better to choose this option over the “Install” or “Browser Download,” because the Autodesk Download Manager has a pause button. This way if the download gets interrupted it will start from where it was instead of having to start all over again.Cloud Credits
Let’s talk about the “Cloud Credits” that you receive when you are on subscription. There is now a “meter” and “who is using it” manager so you can see the usage. To get to this you need to pick on “Contract Administration” on the left; then, on the next page, choose “Autodesk 360 Services Usage Report”.On the following page you can now see how many “Cloud Credits” you have with your subscription along who is using them. You can also “Export a Report” if needed.
This is one that a lot of people do not take advantage of with their subscription. Below the “Get Your Upgrade” yellow button is where you will find the product enhancements that you can download and install. If you are on the Revit platform, there are quite a few enhancements that can save you a ton of picks and clicks when using the product. The “Globe Link”, “Model Review”, “Batch Print”, “eTransmit”, and “Space Naming” are some of my favorites with the Revit platform.Technical Web Support
Everyone that is on subscription with Autodesk has the ability to send technical support issues directly to Autodesk using their web support system. On the left side you can pick on the “Technical Support” link that will open an additional page. From here you can pick on “Create a Support Case” under “Web Support”.On the next page you can now pick the type of support that you need and also view your submitted support cases.
Optional – Advanced Support Benefits
- 24×5 phone support for named callers
- Faster response targets than those provided with Basic Support
- Remote desktop assistance to expedite troubleshooting and issue resolution
- How does remote desktop assistance work? Advanced Support customers have the option to use remote desktop assistance, a flexible method of getting help. Customers provide an Autodesk product support specialist temporary and fully secure control of their desktop to expedite troubleshooting and resolution of issues.
- The option to escalate forum questions to a one-to-one support request with the click of a button in the Autodesk discussion forums
- Exclusive training webcasts designed to equip the customer’s internal support staff with the tools and skills needed to provide first-level support for Autodesk products
- API (application programming interface) support
- All the benefits of Basic Support
Advanced Support – Designating Named Callers
Advanced Support Customers with more than 10 seats of software can designate a maximum of two named callers for every ten seats of software.
To designate named callers, the contract manager should log into Subscription Center, go to the Contract Administrator page, and click the link to “Manage Phone Support Users.” It’s simple to propagate names of available users to Phone Support users.
I hope this helps everyone get started with using their subscription center and taking advantage of some of the other opportunities that it offers you. See you in class, Jarod